LOCATION
9 Gay St, New York, NY 10014
STOR TIME
Monday-Friday 9:00-19:00
PHONE
+1 (212) 444-7872
SUPPORT
Support@crossbodybag.cam
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
It depends on where you’re purchasing from. Here are some key factors to consider:
- Reputable Sellers: If you’re buying from a well-known retailer or an official brand store, you’re more likely to receive exactly what’s pictured.
- Customer Reviews: Check reviews and customer-uploaded images to see if others received the same product as advertised.
- Product Descriptions: Sometimes, pictures can be misleading. Always read the product description carefully to ensure the specifications match what you expect.
- Third-Party Sellers: On marketplaces like Amazon, eBay, or AliExpress, third-party sellers might use stock images that don’t fully represent the actual product.
- Return Policy: If you’re unsure, check the return policy to ensure you can return or exchange the item if it doesn’t match expectations.
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Where can I view my sales receipt?
- Check your email (look for an order confirmation or receipt).
- Log in to your account on the retailer’s website and check your Order History or Purchase History section.
- Some stores provide downloadable invoices in your account settings.
How can I return an item?
- Online Orders:
- Log in to your account and go to Order History or Returns.
- Follow the prompts to request a return and print a shipping label if needed.
- In-Store Purchases:
- Bring the item and receipt to the store’s customer service desk.
